1. What is MCC Alerts?
MCC Alerts uses automated phone calls and text messaging to alert you to college closings and crisis situations. MCC Alerts is one strategy of the greater college-wide emergency communications effort. In the event of an emergency, campus authorities are able to dispatch alerts and information directly to you through a variety of services such as e-mail, postings to the MCC homepage, and now, automated phone calls and text messages.
MCC Alerts also feature the ability for recipients to choose to subscribe to Campus Life or Athletic score updates by clicking on ‘Additional Notification Groups’ and adding these groups to your account. Sign up now!
2. When will the college send me emergency alerts using MCC Alerts?
MCC Alerts will be used to inform recipients when a dangerous condition exists on campus (e.g. active shooter, storm in process, dangerous debris from storm), when a decision to close the campus has been made or when a decision to reopen the campus following a forced closure has been made.
3. What is Leader Alert®?
MCC Alerts is powered by Leader Alert®, a rapid deployment notification platform. MCC partners with Leader Alert® to deliver time-sensitive messages to you in the event of a college emergency.
4. Who is eligible to sign up for MCC Alerts?
Current students, staff, and faculty are eligible to sign up for MCC Alerts. If desired, MCCers could add their parents, children, or spouse’s phone numbers when they sign up for MCC Alerts.
5. How often is MCC Alerts tested?
Twice per year on specified days. Tests ensure that the MCC Alerts and Leader Alert® service are functioning properly. You will be notified in advance of the test. If you do not receive the test alert, please verify you are set to receive emergency alerts and that the saved phone numbers are correct and current. If you need assistance, contact the college.
6. What happens after I graduate or am no longer employed by MCC?
You may disable or delete your MCC Alert account at anytime by logging into your Leader Alert® account.
7. Will I receive unsolicited messages (“SPAM”) as a result of giving my phone number to MCC Alerts?
No. Only authorized personnel are permitted to send emergency alerts using MCC Alerts. In addition, MCC will not sell your contact information to third party marketers.
Receive emergency alerts
1. Where do I sign up?
Sign up at: www.leaderalert.com/mcc/. You can also choose to receive campus life and athletic scores alerts. You can also add up to three phone numbers and choose to receive automated phone calls or text messages for each phone number.
2. What do I do if I did not receive an expected alert (confirmation, test, or emergency alert)?
Contact the college for help.
3. If I sign up for automated phone calls, will I receive a confirmation phone call?
No. However, you will receive a confirmation email.
4. If I sign up for text messages, will I receive a confirmation text message?
Yes. A confirmation text message will be sent from Leader Alert® within 24 hours. If you do not receive this confirmation text message, contact the college.
5. What does the confirmation text message say?
When you sign up to receive emergency text messages, you will receive a confirmation message from Leader Alert®. The message will look similar to, “Leader Alert. You are subscribed to Leader Alerts. Std. rates apply. Reply STOP to cancel. www.leaderalert.com/MCC”. Note: T-Mobile™ users will receive a different confirmation text message and must reply to the confirmation message to complete the enrollment process. However, T-Mobile™ users that are re-adding a number that they previously replied YES with, are automatically enrolled and will not receive the confirmation text.
6. T-Mobile™ is my cell phone provider. If I sign up to receive emergency text messages, do I receive a different confirmation message?
To subscribe to a text messaging service, T-Mobile™ requires its users to positively confirm via a reply text message that they intended to enroll with the service. To complete your enrollment with MCC Alerts, you must reply with the word “YES” to the confirmation text message sent by Leader Alert®. After replying “YES”, you will receive another message confirming your enrollment with MCC Alerts. However, T-Mobile™ users that are re-adding a number that they previously replied YES with, are automatically enrolled and will not receive the confirmation text.
7. I have a pre-paid cell phone; can I receive emergency text messages?
No. Pre-paid cell phones are not supported and cannot receive emergency text messages from MCC Alerts. However, pre-paid cell phones can receive automated phone calls from MCC Alerts.
8. Which cell phone carriers can receive emergency text messages?
All cell phone carriers are supported for emergency automated phone calls, however, Leader Alerts® only supports the following cell phone carriers for emergency text messages: AT&T™, Cellular One™, Nextel™, Sprint™, T-Mobile™, US Cellular™, Virgin Mobile™, Verizon ™, and Westlink™. There are known issues with registering a ‘ported’ phone number (numbers that used to be associated with one carrier, but now are with another; e.g. Verizon phone number now on a Sprint account).
Change my number or stop receiving alerts
1. How do I change my emergency contact phone numbers?
Log into your Leader Alerts® account – created when you initially subscribed to MCC Alerts. From the account contact list you can edit any listed number or even add another number. You may also make changes to the type of alert you wish to receive. From your account information you can add or delete any ‘additional notification group’ alerts (Student Life or Athletic scores).
2. How do I stop receiving alerts?
Log into your Leader Alerts® account – created when you initially subscribed to MCC Alerts. From the account contact list you can delete any listed number as well as make changes to the type of alert you wish to receive. From your account information you can delete any ‘additional notification group’ alerts (Student Life or Athletic scores).
3. How do I add an alert type – automated phone calls or text messaging – to an existing phone number?
Log into your Leader Alerts® account – created when you initially subscribed to MCC Alerts. From the account contact list you can add another number. You may also make changes to the type of alert you wish to receive. From your account information you can add or delete any ‘additional notification group’ alerts (Student Life or Athletic scores).