Student Concern and Grievance Procedure
Manhattan Christian College desires to give our students the ability to share their concerns, complaints, ideas or thoughts regarding their experience as a student at MCC. Students are encouraged to use this form to make those known to the appropriate persons or department.
Completed “Student Concern Forms” will be reviewed by administrative leadership to determine how the concern should be addressed and forwarded to the appropriate individuals or departments for their consideration and response.
MCC will respond to the student’s concerns within two weeks from the date the form is submitted. Please fill this form out completely using the following instructions.
- Clarify your specific area of concern.
- Be sure to include your name, phone number, and e-mail address on the form and any attached pages. Anonymous forms will not be processed.
Any questions related to the completion or use of the “Student Concern Form” should be directed to the President’s office. If you wish to complete a hard copy form, please contact the President’s office.
In accordance with the Higher Education Act of 1965 Title IV, CFR 34, Sections 600.9 (a)(1) and 668.43 (b), if a student feels that their grievance has not been addressed and believes the grievance is related to MCC’s accreditation they may appeal the decision and file a complaint with the Higher Learning Commission by going to https://www.hlcommission.org/Student-Resources/complaints.html. Please read all the information from HLC prior to submitting a complaint. HLC is very clear on their process and what they review and what they do not.
MCC is also accredited by the Association of Biblical Higher Education. ABHE’s Commission on Accreditation Manual has a formal Policy on Complaints Against an Institution. Contact ABHE via e-mail at email@example.com or telephone (407-207-0808) if you wish to discuss a complaint and/or to receive a copy of their policy.
Each State must have “a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” 34 C.F.R. § 600.9. If a student believes that our institution has not resolved the grievance and feels MCC is in violation of law regarding misrepresentation of MCC’s educational program or financial charges, the student may file a grievance with Kansas Board of Regents by going to https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process. Again, please read carefully, as they specify what will and will not be acceptable reviewable grievances.